Links
Dependencies
Bug Fixes
- Fixes translation errors when Messaging session EndUserLanguage is detected as
en_USorpt_BR
Links
Dependencies
Features
- Add Slack post install hook, allowing for quicker installation analysis
- Adds Messaging Session ID to all translation records for easier back-reference
- Adds ability to extract EndUserLanguage from Salesforce for better language identification
Links
Dependencies
Features
- Adds access to Studio Transcripts
- Adds access to Real-Time Insights for active Messaging Sessions
Bug Fixes
- Fixes messaging display of “Bot” messages for most Salesforce Bots used (including Einstein)
Links
Dependencies
Features
- Granular control over what Quality Enrichment flags are displayed to the end user
- DetectedLocale field to MessagingEndUser for better locale lookup
Bug Fixes
- Scroll to bottom is now instant and always
- Conversation language when starting empty or undefined to default English
- End chat button not respecting individual message session when multiple sessions are active
Links
Dependencies
Bug Fixes
- Fixes errors associated with Messaging components in Firefox
Links
Dependencies
- Base v3.4 OR Base v3.7+
Features
- Enables Quality Enrichments
- Adds CxconnectMessagingEnrichmentUser permissions to allow access to Quality Enrichments
Bug Fixes
- Display only enabled languages on language drop-down
Dependencies
- Base v3.0+
Features
- We now give a soft warning when changing from an established conversation language to another
Bug Fixes
- Stops attempting to match certain messages using agent’s name
- Falls back to previously detected language when encountering undetermined language detection. If none are found we use Unknown