Links
Features
- Interpreter: adds ability to enable or disable the auto copy button
- Interpreter: adds ability to default auto copy button option to on or off
Bug Fixes
- Interpreter: fixes Lightning Locker interoperability with copy button functionality
Links
Features
- Email page option: Enable all historic translation button
- Email page option: Enable single historic translation button
- Email: adds the ability to expand and reduce the
Original Messagechain within each displayed email
Links
Features
- Interpreter: auto-copy (control+shift+C) button in rich-text layout, defaults to ON
- Interpreter: toggle between translation and original (control+shift+O), button in rich-text layout
- Interpreter: clear text (control+shift+X) button in rich-text layout
- Interpreter: pull source language from record page if available
- Interpreter: copy text button added to modal display
- Interpreter: translate hotkey (control+shift+T)
- Interpreter page option: Show Preview Modal to show or hide translation preview
- Email page option: Enable email translation, displays “Translate Email” button and language dropdown, default ON
- Email page option: Collapse Email List, default ON
- Email page option: Number emails displayed when collapsed, default 2
- Email page option: Number emails to Show More, default 5
- Add “inbound” email check to Flow, new version must be activated if upgrading from previous Base app versions
- Add full migration to Salesforce specific backend services for easier Salesforce specific API updates
- Add API version to translation settings
- Add Slack post install hook to each app, allowing for quicker installation analysis
- Add Remote Site Setting metadata automatically to allow/disallow post install Slack hooks
- Warn user when adding too many languages to translation rules
Bug Fixes
- Fix most “null object” error issues for translations with better translation timeout handling
- Fix inbound email bug where inbound checks were happening late
- Fix enriched record lookups when translations do not exist
- Fix Email subject length check, limits translation subjects to Salesforce standard 255 characters
Links
Features
- Opens access to Studio Transcripts
- Adds access to Real-time Insights for Messaging application
Bug Fixes
- Fixes Email Translation component refreshing after email sends
- Fixes Email Translation component errors when blank Subject line is found in drafted emails
- Fixes API access validation error messages. Customers will now get explicit messages that indicate their access is invalid
Links
Features
- Adds ability to “Auto Approve” email translations for clients via Custom Metadata Types. This option, when enabled, will skip the Email Translator component “Approve” process, translate and add that translation to the current email draft
- Adds error codes to allow better servicing of common configuration issues
Bug Fixes
- Fixes issues where cases that are created outside of Email-to-Case did not pick up the cxconnect_SourceLanguage field and select the correct language in Email Translator component language dropdown
- Quicktext component should now work properly with Merge fields in dependent packages
Links
Bug Fixes
- Properly process quality enrichment tones returned from server
- Quicktext component should now properly display html
Links
Bug Fixes
- Fixes issue with backwards compatibility with Messaging v3.4 application
Links
Features
- Translation Field Rules adds the ability to translate individual fields and populate other fields with the data
Bug Fixes
- Fixes issue with Translation Rules only displaying 10 selected languages. Re-create existing rules to see changes
Links
Features
- Email Translator component replaces agent’s original drafted email message with translated text from “Preview” modal
Links
Features
- Opens up accessibility to Quality Enrichments
- Extends reporting visibility
Bug Fixes
- Display only enabled languages on language drop-down
- Email errors now correctly propagate to the end user
Bug Fixes
- Fix email translation when Email object contains similarly named fields (ie when ChatLingual app is installed)
- Additional translation fixes for instances where older email messages are included in agent’s message chain
- Fix inbound email flow when translations provide no or less than expected results
- Fix email draft message sorting
Features
- Email now fully supports lighting enabled threading for both subject and body tokens
- Enrichments now add a Source Language on their parent object if the field exists and isn’t already populated
Bug Fixes
- Backend responses containing additional “Enrichment” information can now be parsed properly
- Email component RefId’s should now be respected in email chains
- Inbound and outbound emails now attempt to parse out old content before attempting translations
Features
- Adds Auto Translate Enrichment flag to Translation Setting custom metadata field
- Adds the functionality to translate when Enriched Record is loaded if new metadata field is flagged true
- Updates Enriched Record, Email, Interpreter component display/copy
Bug Fixes
- Email reloading on agent send now works as intended
Features
- Adds ability to communicate with new cxconnect.ai servers
- Adds Enriched Record components to facilitate easier creation and display of object field translations (ie: Case)
- Adds functionality to Translation Rules to provide easier management of object field translations. Many fields to many languages without the need to extend the Base object
- Removes unneeded Custom Metadata values from Translation Engine Config
- Adds new Translate: Email Controller component
- Removes custom email composer in favor of utilizing native Lightning composer