Genesys Releases

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Bug Fixes

• Fixes crash on initial load when a language tag is empty or invalid (for example auto)
• Fixes language pin being undone by failed or empty language detections

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Bug Fixes

• Fixes canned response search loading being cleared by overlapping in-flight requests
• Fixes canned response search race conditions and incorrect client-side refiltering

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Features

• Speeds up canned responses by loading library names first and fetching responses when a library is expanded
• Enables server-side search across canned responses
• Hides email and campaign templates from the chat canned response list

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Bug Fixes

• Fixes issue where refreshing the app cleared a still-valid login and forced agents to sign in again

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Features

• Restores the refresh control when the chat view is empty so agents can reload if messages or translations do not appear

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Bug Fixes

• Fixes missed or duplicated customer messages when joining or loading a conversation
• Fixes empty messages being retried indefinitely
• Fixes canned responses replacing the entire compose box instead of inserting at the cursor
• Fixes issue where the same canned response could not be inserted more than once
• Fixes extra spacing when inserting canned responses

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Features

• Enables single-click insert for canned responses
• Enables search across canned response names and body text, with matching libraries auto-expanded
• Enables keyboard navigation (Tab / Enter) in canned response search

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Bug Fixes

• Fixes message display after Genesys removed legacy textBody fields from Messaging API responses

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Bug Fixes

• Fixes conversation language being re-detected after refresh instead of using the first customer message
• Pins conversation language after the first successful translation unless the agent changes it

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Features

• Enables custom enrichment tone for enabled clients

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Bug Fixes

• Fixes issue where a manually selected language could be overwritten by later detections
• Improves startup loading states, retry countdowns, and error messages during login

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Bug Fixes

• Loads available languages from organization Language settings
• Fixes failed emoji loads being cached and never retried

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Bug Fixes

• Fixes conversation language changing when a message has no language (including system messages treated as customer messages)

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Bug Fixes

• Fixes empty or missing message bodies rendering as blank event banners
• Fixes emoji picker not closing when clicking the button again or pressing Esc

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Features

• Makes canned responses more compact so they do not cover the conversation
• Enables search across existing canned responses
• Auto-focuses the canned response search field when the panel is opened

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Features

• Adds support for additional Genesys Cloud regions

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Features

• Enables Authorization Code OAuth (client secret stays on the server). Implicit Grant remains supported.

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Bug Fixes

• Improves Studio permission checks

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Features

• Updates conversation language from customer messages only
• Resets conversation language after three consecutive customer language detections

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Features

• Automatically reconnects the Genesys WebSocket with heartbeat monitoring
• Shows a connection status indicator when the agent is disconnected or reconnecting

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Bug Fixes

• Fixes unnecessary login requests on app load for Implicit Grant

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Features

• Speeds up app load with smaller initial bundles and on-demand emoji loading
• Live Score no longer blocks the chat from loading

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Bug Fixes

• Fixes issue where messages were being duplicated when transferring between agents
• Fixes issue with not scrolling to the bottom (most recent message) when loading the app
• Fixes issue with scrolling to recent message after sending
• Fixes error handing undefined language responses sent from cxconnect API
• Fixes error when trying to send empty messages

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Features

• Enables Live Score for enabled clients

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Bug Fixes

• Fixes issue with emoji selection not closing when clicking outside of selection box
• Fixes issue with not scrolling to the bottom (most recent message) when loading the app
• Fixes issue with scrolling to recent message after sending
• Fixes error handing undefined language responses sent from cxconnect API
• Fixes error when trying to send empty messages

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Bug Fixes

• Fix empty messages being displayed when converting between en and en-US