Language API Releases

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Features

• Adds internal workflow management allowing for better handling of long-running or timed work

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Bug Fixes

• Fixes issues related to translation HTML parsing and formatting for multiple providers

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Bug Fixes

• Fixed custom phrase matching for HTML-encoded characters (e.g., Org® now properly matches Org®)
• Improved HTML entity decoding logic to handle multiple encoding levels from Salesforce
• Enhanced string processing to properly unescape content before custom phrase matching

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Bug Fixes

• Fixed HTML language and direction attribute handling
• Resolved issue with excessive HTML wrapper tags being added to translated content
• Enhanced test coverage for HTML translation scenarios

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Bug Fixes

• Fixed double-encoding issue in insight results processing
• Improved data handling for analytics operations to ensure reliable data storage
• Resolved JSON encoding errors that affected bulk data operations

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Features

• Added advanced language detection capabilities with internally configurable provider selection
• Improved language variant handling for regional and script-specific language codes (e.g., Greek variants like el-CY, el-Latn, el-Cyrl now properly resolve to their parent language)
• Enhanced message query performance through optimized database indexing
• Added support for compressed payloads in Freshdesk integration to handle larger ticket threads
• Optimized Freshdesk initialization to use plain text instead of HTML, reducing payload size

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Bug Fixes

• Fixed language script stripping logic to properly handle Unicode CLDR language identifiers
• Resolved substitution validation issues that could cause translations to be returned without proper replacements
• Improved validation flow to prevent early exits that bypassed necessary checks

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Bug Fixes

• Improved escape/unescape processing for custom tags to ensure proper handling by translation providers
• Fixed issues with custom phrase recognition and translation

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Features

• Enhanced language detection with more comprehensive HTML handling
• Simplified HTML translation processing for improved performance
• Increased input text limits for larger content translation
• Improved HTML text node translation with concurrent processing
• Enhanced word boundary detection for Unicode characters to better support international languages

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Bug Fixes

• Fixed support for custom phrases in Chinese, Korean, Japanese, and other Unicode languages
• Fixed regex validation to properly handle Unicode word boundaries
• Improved validation logic for custom phrase matching across multiple languages

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Bug Fixes

• Fixes custom phrase nested matching, custom phrases now match on longest phrase first and matches within that longest match are no longer matched/replaced

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Features

• Live-Score is now enabled for Genesys clients
• Better telemetry data around languages detected and detection providers

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Bug Fixes

• Internal prompt schema improvements
• Fixes issues related to long FreshChat message lookups
• Fixes issues where duplicate messages from Genesys were being returned
• Salesforce Live-Score triggers scores appropriately after customer responds
• Fixes concurrent language model lookup race conditions

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Features

• Adds internal prompt management system
• Adds telemetry to prompt management system
• Adds internal centralized intelligence domain
• Adds ability to return masked PII in custom format (e.g. 1111-2222-3333-4444 -> XXXX-XXXX-XXXX-4444)
• Adds conversation simulation for enabled clients
• Adds an optional UseSource flag to the translator request payload, allowing propagation of known locale to translation providers

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Bug Fixes

• Fixes French translation issues with certain providers
• Fixes one internal detection provider to utilize smaller subset of top languages to assist in more accurate locale detection
• Fixes an issue where needless errors are returned when translation contains something like notranslate, typically seen in Custom Phrase matching

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Features

• Adds internal support center flags
• Enhances internal logging for faster issue triage
• Adds additional administrative functionality

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Bug Fixes

• Fixes issues with Arabic translations not conforming to proper left-to-right formatting
• Salesforce insights no longer error when no conversation exists
• Fixes issues with large text mis-detection

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Bug Fixes

• Fixes issue where translation provider determination was not deferring to smallest sample percentage

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Features

• Adds internal Support api
• Genesys application should now handle media messages
• Adds flags query to Studio allowing for simplified flag retrieval process
• Adds language pair combinations to internal translation provider determination

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Bug Fixes

• Updates the summarize packages to produce more reliable summarizations
• Fixes issues with Supported language functionality across providers
• Fixes bug when attempting to unmarshal floats returned from AI providers. Changes schema to TypeInteger
• Better internal role checking for administrative users
• Fixes a nil pointer error in the Freshchat service for system users
• Fixes an issue where multiple defaultRules being applied would result in an incorrect, incomplete unredaction
• Fixes issues that arise when a custom phrase is contained within a word
• Fixes issues with text between anchor tags not being translated

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Features

• Improves service selection, specifically related to supported language logic
• Updates service selection to not only fall back to the target language’s parent, but also fall back to the source language’s parent before exhausting the supported language pair check
• Adds the ability to store System as the author for certain Freshchat messages
• Enables filtering by only active organizations
• Adds additional administrative endpoints for Genesys
• Provides Salesforce specific endpoints for each Salesforce application
• Adds more granular roles for accessing usage data

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Bug Fixes

• Fixes a nil pointer error, which is causing a bug with Freshchat
• Fixes issue where an unsuccessful or prolonged call reporting call holds and fails requests
• Disables French as a supported target language for some providers
• Fixes locale definition around no not being the parent language for nb
• Fixes translation fallback logic regarding null responses
• Fix disruptive responses for third-party translation engine performance degradation
• Fixes issues with HTML translation of image tags
• Fixes issues with large HTML payloads not being fully translated
• Fixes issues with how HTML is handled between providers
• Fixes issues with incorrect MIME types being detected
• Fixes issues with Custom Phrases being incorrectly applied to URLs

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Features

• Optimized large conversation translations

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Bug Fixes

• Fixes occasional raw malformed HTML from being returned after translation
• Fixes HTML image persistence in right-to-left translations
• Fixes HTML numbered list formatting primarily in right-to-left language translations
• Fixes text and font formatting in language translations
• Fixes Salesforce-based merge fields from being translated