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Documentation Index

Fetch the complete documentation index at: https://docs.cxconnect.ai/llms.txt

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Discusses the features and functionality of cxconnect.ai’s Salesforce app in regard to the Knowledge Application and its Components.

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Functionality

  • The cxconnect.ai Knowledge application for Salesforce allows for the automatic creation of translated Knowledge Articles.\
  • The application is able to translate any existing Knowledge Article into any pre-configured (enabled in Salesforce) language.
  • Master articles are the only records that are able to be translated.\
  • All Translated articles are automatically put into a Draft status and will follow whatever approval processes exist in an organization.\
  • Duplicate translations are not allowed by both the cxconnect.ai application and Salesforce, to regenerate a translated document the existing translation must first be deleted.\