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Functionality

• The cxconnect.ai Knowledge application for Salesforce allows for the automatic creation of translated Knowledge Articles.\
• The application is able to translate any existing Knowledge Article into any pre-configured (enabled in Salesforce) language.
• Master articles are the only records that are able to be translated.\
• All Translated articles are automatically put into a Draft status and will follow whatever approval processes exist in an organization.\
• Duplicate translations are not allowed by both the cxconnect.ai application and Salesforce, to regenerate a translated document the existing translation must first be deleted.\