Skip to main content

​
Installation and Setup

​
Installing the App

  1. Navigate to your Zendesk Admin Center
  2. Go to Apps and integrations > Zendesk Support apps > Upload private app
  3. Fill in the App Name “cxconnect.ai”
  4. Choose the cxconnect.ai provided zip folder
  5. Click Upload

​
Configuration

After installation, you’ll need to configure the app with the following settings:

​
Required Settings
  • Title: Enter a descriptive name for the integration (default: “cxconnect.ai”)
  • Host name: Enter the cxconnect.ai API server hostname
    • Example: https://test.legacy.interpret.cxconnect.ai
  • API Key: Enter your authorization token

​
Optional Settings

  • Auto Translate:
    • When enabled: Agent text is automatically translated and sent
    • When disabled: Agent text is translated and shown as a preview before sending
    • This setting affects the ticket editor functionality
  • Use Private Replies:
    • When enabled, updates tickets with private replies containing translation contents
    • Useful for keeping translation records in ticket history
⌘I