> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxconnect.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Installation Guide

> The installation guide for the cxconnect.ai app for Zendesk

## Installation and Setup

### Installing the App

1. Navigate to your Zendesk Admin Center
   <img src="https://mintlify.s3.us-west-1.amazonaws.com/cxconnectai/images/zendesk-admin-center.png" alt="" />
2. Go to **Apps and integrations** > **Zendesk Support apps** > **Upload private app**
   <img src="https://mintlify.s3.us-west-1.amazonaws.com/cxconnectai/images/zendesk-upload-private.png" alt="" />
3. Fill in the App Name "cxconnect.ai"
4. Choose the cxconnect.ai provided zip folder
   <img src="https://mintlify.s3.us-west-1.amazonaws.com/cxconnectai/images/zendesk-upload-app.png" alt="" />
5. Click **Upload**

### Configuration

After installation, you'll need to configure the app with the following settings:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/cxconnectai/images/zendesk-configuration.png" alt="" />

#### Required Settings

<img src="https://mintlify.s3.us-west-1.amazonaws.com/cxconnectai/images/zendesk-setup-1.png" alt="" />

* **Title**: Enter a descriptive name for the integration (default: "cxconnect.ai")
* **Host name**: Enter the cxconnect.ai API server hostname
  `https://test.legacy.interpret.cxconnect.ai`
* **API Key**: Enter your authorization token

#### Optional Settings

* **Auto Translate**:
  * When enabled: Agent text is automatically translated and sent
  * When disabled: Agent text is translated and shown as a preview before sending
  * This setting affects the ticket editor functionality

* **Use Private Replies**:
  * When enabled, updates tickets with private replies containing translation contents
  * Useful for keeping translation records in ticket history