> ## Documentation Index > Fetch the complete documentation index at: https://docs.cxconnect.ai/llms.txt > Use this file to discover all available pages before exploring further. # Messaging App v3+ > The user guide for the cxconnect.ai messaging app for Salesforce Discusses the features and functionality of cxconnect.ai's Salesforce app in regard to the Messaging Application and its Components. ## Table of Contents * [Functionality](#functionality) * [Language Detection](#language-detection) * [Quick Text](#quick-text) * [End Chat](#end-chat) * [Translation History](#translation-history) * [AI Enrichments](#ai-enrichments) * [Currently Unsupported Features](#currently-unsupported-features) ## Functionality * The cxconnect.ai Messaging application for Salesforce allows for real-time translations between customers and agents within the Salesforce messaging channels. * Customer and agent messages allow agents to view both the translated and original messages. ## Language Detection * When a conversation is started and activated within the Messaging application, after a sufficient number (3 successfully identified from customer) of messages have been exchanged between the customer and agent the language is assumed to be the conversation's "active language". * If cxconnect detects a change in the language a small visible alert is placed on the message. * If the change in detection is correct the **agent has the option** of changing the language via the language drop down. * When the language is chosen, via the language dropdown, a field is updated on the MessagingEndUser that persists the choice **until** a new selection is made. ## Quick Text * The application provides a "Quick Text" button that mimics the native Salesforce application's quick text option. * This hooks into the organization's Quick Text library so agents can utilize existing work flows. ## End Chat * When an agent is ready to end a conversation, the End Chat button can be clicked. * This is a two-step process, to prevent accidental conversation ends. An agent must click to end the conversation in the additional pop up. ## Translation History * Each message displayed in the Messaging application will generate an associated Translation History record that holds a detailed look at the message's contents. * The available field on the MessagingTranslationHistory\_\_c object are as follows: * **Content\_\_c**: The text content of the original message that is being translated. * **IsLanguageSupported\_\_c**: A boolean field indicating whether the source or target language is supported for translation by the system. * **IsTranslationEnabled\_\_c**: A boolean field indicating whether translation is enabled for the specific messaging session or user. * **Messaging\_Session\_Translation\_\_c**: A reference to the MessagingSession object, linking the translation history to the session in which the message was sent. * **Messaging\_User\_Translation\_\_c**: A reference to the MessagingEndUser object, linking the translation history to the end user who sent or received the message. * **Name\_\_c**: The recorded name of the user or agent who sent the message. * **SourceLanguageCode\_\_c**: The ISO language code (e.g., "en" for English, "fr" for French) representing the language of the original content. * **SourceLanguage\_\_c**: The full name of the language of the original content (e.g., "English", "French"). * **TargetLanguageCode\_\_c**: The ISO language code representing the target language for the translation. * **TargetLanguage\_\_c**: The full name of the target language for the translation. * **TimestampLong\_\_c**: A numeric representation of the timestamp (milliseconds since epoch) indicating when the message was translated. * **Timestamp\_\_c**: A date/time field representing when the message was translated, formatted for human readability. * **Translated\_\_c**: The text content of the translated message. * **TranslationKey\_\_c**: A unique identifier or key used to track the translation request. * **Type\_\_c**: The type of user the translation event is tied to, such as whether it was an Agent or Visitor. ## AI Enrichments * The Messaging application comes with optional AI Enrichment options that allow organizations and agents to enhance communication with customers. ### Additional Features * Undo and Redo buttons will activate after AI Enrichments have generated new text. This allows agents to go back, then forward, to the original text typed. ## Currently Unsupported Features While cxconnect.ai strives for feature completeness with the native Salesforce conversation component, there are some features that are currently not available. * Message attachments (images, files, etc) * Insert Emoji - cxconnect.ai supports emoji's but does not currently replicate the "Insert Emoji" option found in some organizations. * Agent Transfer * Messaging Components - The insertion of and translation for existing components within the conversation. * Agent Flagging