> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxconnect.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge App v3+

> The user guide for the cxconnect.ai knowledge app for Salesforce

Discusses the features and functionality of cxconnect.ai’s Salesforce app in regard to the Knowledge Application and its Components.

# Functionality

* The cxconnect.ai Knowledge application for Salesforce allows for the automatic creation of translated Knowledge Articles.\\
  <img src="https://mintcdn.com/cxconnectai/yHkbt_18kLVS669B/images/salesforce-userguide-knowledge-intro.png?fit=max&auto=format&n=yHkbt_18kLVS669B&q=85&s=13a1fcf87ed88b05ac57fe8fc2281eb8" alt="" width="932" height="312" data-path="images/salesforce-userguide-knowledge-intro.png" />
* The application is able to translate any existing Knowledge Article into any pre-configured (enabled in Salesforce) language.
* Master articles are the only records that are able to be translated.\\
  <img src="https://mintcdn.com/cxconnectai/yHkbt_18kLVS669B/images/salesforce-userguide-knowledge-master.png?fit=max&auto=format&n=yHkbt_18kLVS669B&q=85&s=ae73f0c19ae4e9c71774d27de65a4851" alt="" width="924" height="332" data-path="images/salesforce-userguide-knowledge-master.png" />
* All Translated articles are automatically put into a Draft status and will follow whatever approval processes exist in an organization.\\
  <img src="https://mintcdn.com/cxconnectai/yHkbt_18kLVS669B/images/salesforce-userguide-knowledge-translated.png?fit=max&auto=format&n=yHkbt_18kLVS669B&q=85&s=30eb41a109fef50db5844c2ddfd0fbe3" alt="" width="924" height="420" data-path="images/salesforce-userguide-knowledge-translated.png" />
* Duplicate translations are not allowed by both the cxconnect.ai application and Salesforce, to regenerate a translated document the existing translation must first be deleted.\\
  <img src="https://mintcdn.com/cxconnectai/yHkbt_18kLVS669B/images/salesforce-userguide-knowledge-errored.png?fit=max&auto=format&n=yHkbt_18kLVS669B&q=85&s=b4fc6f3a87b5a54221d7e4b2b9418b8c" alt="" width="982" height="146" data-path="images/salesforce-userguide-knowledge-errored.png" />