> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxconnect.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Salesforce

> Get set up quickly with the cxconnect.ai app for Salesforce

# Pre-Install Information

The **‘cxconnect.ai App’** is a collection of applications that extend the functionality of a common **‘Base App’**. The following list encompasses the full suite of applications:

1. [cxconnect.ai Base App](./installation/base)
2. [cxconnect.ai Messaging App](./installation/messaging)
3. [cxconnect.ai Knowledge App](./installation/knowledge)
4. [cxconnect.ai LiveChat App](./installation/chat)

Each application is individually versioned to allow for quick updates and isolated testing. The **Base App** is the only required application.

## Provisioning in the Admin Portal

To facilitate communication between your Salesforce environment and cxconnect.ai servers, a Personal Access Token (PAT) must be generated within your provisioned Admin Portal. Your Customer Success team will provide you with training on how to generate your own API key (PAT).

# Best Practices

### Configure Email-To-Case Settings

It is recommended to set the following Email-To-Case setting. This prevents cxconnect.ai services from attempting to re-translate an entire email chain on each reply.

<img src="https://mintcdn.com/cxconnectai/yHkbt_18kLVS669B/images/sf-best-practice-1.png?fit=max&auto=format&n=yHkbt_18kLVS669B&q=85&s=a5bb08205fd1a53d33fb9d6b869498de" alt="Recommended Email-To-Case setting" width="702" height="654" data-path="images/sf-best-practice-1.png" />

*Figure 1: Enable "Reply with new content only".*