> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxconnect.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging App

> Complete release history for the cxconnect.ai Salesforce Messaging App

<Update label="Version 3.10" description="Released: February 12, 2026">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000Rky1IAC)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000Rky1IAC)

  ## Dependencies

  * [Base v3.11+](base-app#version-3-11)

  ## Features

  * Adds new MessagingEndUserExtension\_\_c object to allow for additional metadata to be stored on the MessagingEndUser object.

  * Adds DetectedLocale field to MessagingEndUserExtension\_\_c for better locale lookup and updates for both authenticated and unauthenticated end users.

  ## Bug Fixes

  * Fixes issue where the translation LMS subscription would attempt a new connection before validating the a stale subscription was successfully closed.
</Update>

<Update label="Version 3.9" description="Released: October 16, 2025">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000Nah7IAC)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000Nah7IAC)

  ## Dependencies

  * [Base v3.11+](base-app#version-3-11)

  ## Bug Fixes

  * Fixes translation errors when Messaging session EndUserLanguage is detected as `en_US` or `pt_BR`
</Update>

<Update label="Version 3.8" description="Released: October 03, 2025">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000N6xZIAS)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000N6xZIAS)

  ## Dependencies

  * [Base v3.11+](base-app#version-3-11)

  ## Features

  * Add Slack post install hook, allowing for quicker installation analysis
  * Adds Messaging Session ID to all translation records for easier back-reference
  * Adds ability to extract EndUserLanguage from Salesforce for better language identification
</Update>

<Update label="Version 3.7" description="Released: February 28, 2025">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000BF6zIAG)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo000000BF6zIAG)

  ## Dependencies

  * [Base v3.10+](base-app#version-3-10)

  ## Features

  * Adds access to Studio Transcripts
  * Adds access to Real-Time Insights for active Messaging Sessions

  ## Bug Fixes

  * Fixes messaging display of "Bot" messages for most Salesforce Bots used (including Einstein)
</Update>

<Update label="Version 3.6" description="Released: December 05, 2024">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo0000005YDxIAM)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo0000005YDxIAM)

  ## Dependencies

  * [Base v3.8+](base-app#version-38)

  ## Features

  * Granular control over what Quality Enrichment flags are displayed to the end user
  * DetectedLocale field to MessagingEndUser for better locale lookup

  ## Bug Fixes

  * Scroll to bottom is now instant and always
  * Conversation language when starting empty or undefined to default English
  * End chat button not respecting individual message session when multiple sessions are active
</Update>

<Update label="Version 3.5" description="Released: October 30, 2024">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo00000030TJIAY)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo00000030TJIAY)

  ## Dependencies

  * [Base v3.7+](base-app#version-37)

  ## Bug Fixes

  * Fixes errors associated with Messaging components in Firefox
</Update>

<Update label="Version 3.4" description="Released: September 30, 2024">
  ## Links

  * [Production Installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUo00000029VRIAY)
  * [Sandbox Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUo00000029VRIAY)

  ## Dependencies

  * Base v3.4 OR Base v3.7+

  ## Features

  * Enables Quality Enrichments
  * Adds CxconnectMessagingEnrichmentUser permissions to allow access to Quality Enrichments

  ## Bug Fixes

  * Display only enabled languages on language drop-down
</Update>

<Update label="Version 3.3" description="Released: July 24, 2024">
  ## Dependencies

  * Base v3.0+

  ## Features

  * We now give a soft warning when changing from an established conversation language to another

  ## Bug Fixes

  * Stops attempting to match certain messages using agent's name
  * Falls back to previously detected language when encountering undetermined language detection. If none are found we use Unknown
</Update>

<Update label="Version 3.2" description="Released: July 05, 2024">
  ## Dependencies

  * Base v3.0+

  ## Features

  * Allows bot and system messages to be displayed within the component

  ## Bug Fixes

  * Correctly handles multiple concurrent messaging sessions
  * No longer adds duplicate messages on component reload
</Update>

<Update label="Version 3.1" description="Released: June 01, 2024">
  ## Dependencies

  * Base v3.0+

  ## Bug Fixes

  * Fixes end conversation handling when initiated from customer side
</Update>

<Update label="Version 3.0" description="Released: May 01, 2024">
  ## Dependencies

  * Base v3.0+

  ## Features

  * Adds functionality to communicate with Base v3.0
  * Adds new permission sets to allow for more granular application control

  ## Bug Fixes

  * Fixes screen reload translation issue, fixes "End Conversation" pop-over collapse
</Update>